Frequently Asked Questions (FAQ)
Orders & Deliveries
Orders are usually processed and shipped the same day. So the order should be at the destination within 2-3 business days.
We are currently only shipping the products within Germany. As we expand, we'll announce it here.
Our goal is to be climate-neutral and even CO2-positive in the long term. Until then, we make sure that we work with sustainable logistics partners, such as DHL's climate-neutral GoGreen tariff, which we use to ship the orders.
Furthermore, we are currently working on enabling a cooperation for a CO2 offset for every order. Our goal is that the rainforest is reforested with every order.
The exact amount of the shipping costs depends on the destination. We have provided a detailed list here .
We are always available via our contact page and happy to help!
Products & Partners
One of our corporate values is treating each other with respect and fairness.
This naturally includes our suppliers and their payment.
That is why we obtain our products directly from the manufacturer and thus ensure that working and delivery conditions as well as payment are significantly better than what a fair trade organization prescribes. For this reason we do without any seals and go our own exclusive way.
Since we have the highest quality standards for our products, we pay very close attention to who we work with.
It is important to us that our partners represent the same values as we do and act according to them.
We are always available via our contact page and happy to help!
Miscellaneous
We stand for exclusive and high-quality products that are sourced fairly in order to make an extraordinary taste experience accessible to everyone.
Behind Exclusive Food is a team of connoisseurs, led by a team of natural scientists with extensive expertise in the areas of production, research & development of raw materials for the food industry. Together we are looking for exclusive and high-quality products that we want to make accessible to everyone, for an extraordinary taste experience.
We are always available via our contact page and happy to help!
